Privacy Policy

1. Privacy and Security Policy.

The following information about our Privacy Policy reflects LIVE EXPERIENCE ETAL, S.L.’s commitment to maintaining and ensuring secure business relationships by protecting personal data and guaranteeing the right to privacy of each of our service users. This document explains how we use the personal data of website users.

2. Definition of personal data

“Personal Data” refers to any information relating to an identified or identifiable natural person. This includes, among other things, first and last name, postal and email addresses, and telephone number.

3. Processing and purposes of the data collected

Any personal data you provide when visiting any of our websites or installing our mobile app will be processed in accordance with data protection regulations and will only be collected, processed, and used for lawful, legitimate, and informed purposes. Therefore, we detail all the purposes for which LIVE EXPERIENCE ETAL, S.L., as the data controller, uses your personal data:

By sending contact forms or emails:
Purpose: To be able to respond to queries and contact the user to resolve any doubts or issues raised.
Legitimacy: The legitimate basis on which the data will be processed lies in the execution of the pre-contractual measures requested and/or the consent given.
Retention periods: The data will be kept for the time necessary to respond to the questions raised.

By entering the email address for subscribing to the newsletter:
Purpose: To send you the requested newsletters, as well as to send you commercial information about new products and services.
Legitimation: The legitimate basis on which the data will be processed lies in the execution of the pre-contractual measures requested and/or the consent given.
Retention periods: The data will be kept for the time necessary to respond to the questions raised.

By registering as a user:
Purpose: To manage your access as a registered user and send you commercial information through electronic means.
Legitimation: The legitimate basis on which the data will be processed lies in the execution of the pre-contractual measures requested.
Conservation periods: The data will be kept for the time necessary to comply with the relevant legal obligations, such as tax obligations.

For transactions:
Purpose: To be able to carry out the relevant booking procedures through the web portal as well as to send you commercial information through electronic means.
Legitimation: The legitimate basis on which the data will be processed lies in the execution of the pre-contractual measures requested and/or the consent given.
Communication of data to third parties: Your data will be communicated to banking entities in order to carry out the relevant economic transactions.
Conservation periods: The data will be kept for the time necessary to comply with the relevant legal obligations, such as tax obligations.

LIVE EXPERIENCE ETAL, S.L. will inform all users that the collection of certain personal data is not mandatory, except in fields where otherwise indicated. However, failure to provide such data may prevent LIVE EXPERIENCE ETAL, S.L. from providing all services linked to such data, releasing us from all liability for the non-provision or incomplete provision of these services.
It is the user’s obligation to provide data truthfully and keep it updated, and therefore LIVE EXPERIENCE ETAL, S.L. reserves the right to exclude from the services and cancel the service of any user who has provided false data, without prejudice to any other actions that may be taken under the law.
Your personal data will NOT be communicated to any other company without your express consent.
We may share your personal information with See Tickets (SEE Group Limited) solely for purposes related to the OMG! Music Experience 2023 event, and provided you have given us your consent to do so. Otherwise, we will not share your information for marketing purposes or for any other purpose without your consent (as part of the purchasing or booking process) unless required by law. If you have given your express consent, See Tickets may use your information to contact you regarding the specific event or other relevant events you may be interested in, based on your purchasing history.

4. Security of your personal data

LIVE EXPERIENCE ETAL, S.L. takes special care to ensure the security of your personal data. Your data is stored in our information systems, where we have adopted and implemented technical and organizational security measures to prevent any loss or unauthorized use by third parties. For example, our web portals use https data encryption protocols.

5. Information on the Use of Cookies

Simply visiting this website or using the services of LIVE EXPERIENCE ETAL, S.L. does not automatically record any personal data that identifies a User. However, we inform you that while browsing the Website, “cookies” are used. These are small data files generated on the Internet user’s computer and allow us to obtain the following analytical information:

a) The date and time of access to the Web, allowing us to know the busiest times, and make the necessary adjustments to avoid saturation problems during peak hours.

b) The number of daily visitors to each section, allowing us to identify the most successful areas and increase and improve their content, so that users obtain a more satisfactory result and improve the design of the content.

c) The date and time of the last time the user visited the Website to carry out analytical and statistical studies on the use of the website.

d) Security elements involved in controlling access to restricted areas.

For more information visit our cookie policy

6. User rights.

All users may exercise any of the rights granted by data protection regulations, such as the right of access, rectification, limitation of processing, deletion, data portability and opposition that assist them by writing to LIVE EXPERIENCE ETAL, S.L., located at Via Augusta, 17, principal, 08006, Barcelona or by sending an email to  jordijoan@wearensn.com  . If you deem it appropriate, you may file a complaint with the Spanish Data Protection Agency to exercise your rights.

7. Do you not wish to receive information from us or do you wish to revoke your consent?

Any user may object to the use of their information for advertising purposes, market research, or satisfaction surveys, and may revoke their consent at any time (without retroactive effect). To do so, they must send an email to jordijoan@wearensn.com. When you receive advertising via email, you may also opt out from the email itself by clicking on the link included in the email and following the instructions provided.

8. Changes to the Privacy Policy.

Our Privacy Policy may be updated due to changes and legal requirements, as well as due to improvements and changes in the way we offer and provide our services and the application’s features. Therefore, we recommend that you visit and access our Privacy Policy periodically to be aware of any recent changes. If these changes relate to the user’s consent, a separate notification will be sent to you to obtain your consent again.

If during your reading you have any doubts or questions about our Privacy Policy or you wish to exercise any right or action related to your personal data, please contact us at the following email address: jordijoan@wearensn.com